The Patient Care Specialist is responsible for the day-to-day management of the cardiac remote monitoring program for specific cardiology clinic customers of CRMS. Duties include reviewing daily alerts and transmissions of all patients enrolled in remote monitoring websites, documentation, interpretation, triaging, and communicating with patients, team lead, clinical staff, and physicians to ensure appropriate coordination of care. Additional duties will include Implantable Loop Recorder (ILR) monitoring and patient education with instruction on remote monitoring. This position serves as a leadership role for the Cardiac Monitoring Center (CMC) of CRMS for daily operations. The Patient Care Specialist must be able to demonstrate the ability to work both independently and under the direct supervision of the team lead and physician. The Patient Care Specialist must coordinate and manage the remote monitoring of device clinic patients and the duties listed above in a manner consistent with CRMS's mission to provide excellence in cardiovascular care.

Duties/Responsibilities:

• Reviews remote monitoring software daily for transmission data and
• Identifies ALERTS that require immediate attention and notifies clinical
• Performs remote device interrogation and/or follow
• Documents appropriately in the database regarding patient
• Enters findings and appropriate communication contact per Clinic Management protocol.

• Coordinates all device monitoring programs such as Merlin.net, CareLink, Biotronik and
• Uploads and reviews daily Event Monitor reports per
• Maintain knowledge of new developments in device
• Be a resource for remote device management for the practice physicians and clinical staff.
• Responsible for training clinical staff on the understanding of remote
• Responsible for contributing to company oversight and information security functions as outlined in the employee handbook under ‘Remote Employee HIPAA
• Resolves issues appropriate to

Required Experience, Qualifications, and Skills

• Must have International Board of Heart Rhythm Examiners (IBHRE)
• Possess strong cardiac device knowledge, and cardiac rhythm
• Experience with analysis of Abbott, Boston Scientific, Biotronik, and Medtronic remote device
• Demonstrates leadership ability
• Strong patient education skills
• Capable of working independently and demonstrating self-motivation.
• Must be patient, empathetic, reliable and
• Strong interpersonal and communication
• Excellent leadership and documentation
• Demonstrates professionalism in all interactions to create a positive
• Adheres to the CRMS policy. Exudes confidence and a positive body
• Understanding of all HIPAA regulations and the need to strictly adhere to

Physical Requirements:

• Prolonged periods sitting at a desk and working on a
• Viewing monitors for long periods of time may cause eye
• Freedom to get up and move from the workspace area as
• Ability to use various office equipment such as copiers, fax machines,

We are an Equal Opportunity Employer and value diversity at our company. We do not discriminate on the basis of race, religion, gender identity or expression, color, national origin, sexual orientation, age, or any other characteristic protected by law.

Contact:

If you are interested in learning more and think that you meet the required Experience and Qualifications, please send an email with your resume to Michele Hernandez at HR@cardiacrms.com

IBHRE Certification with experience in remote monitoring of implantable cardiac devices.