The Patient Care Specialist is responsible for the day-to-day management of the cardiac remote monitoring program for specific cardiology clinic customers of CRMS. Duties include reviewing daily alerts and transmissions of all patients enrolled in remote monitoring websites, documentation, interpretation, triaging, and communicating with patients, team lead, clinical staff, and physicians to ensure appropriate coordination of care. Additional duties will include Implantable Loop Recorder (ILR) monitoring and patient education with instruction on remote monitoring. This position serves as a leadership role for the Cardiac Monitoring Center (CMC) of CRMS for daily operations. The Patient Care Specialist must be able to demonstrate the ability to work both independently and under the direct supervision of the team lead and physician. The Patient Care Specialist must coordinate and manage the remote monitoring of device clinic patients and the duties listed above in a manner consistent with CRMS's mission to provide excellence in cardiovascular care.
Reviews remote monitoring software daily for transmission data and
Identifies ALERTS that require immediate attention and notifies clinical
Documents appropriately in the database regarding patient
Enters findings and appropriate communication contact per Clinic Management protocol.
Coordinates all device monitoring programs such as Merlin.net, CareLink, Biotronik and
Uploads and reviews daily Event Monitor reports per
Maintain knowledge of new developments in device
Be a resource for remote device management for the practice physicians and clinical staff.
Responsible for training clinical staff on the understanding of remote
Responsible for contributing to company oversight and information security functions as outlined in the employee handbook under ‘Remote Employee HIPAA
Resolves issues appropriate to
Required Experience, Qualifications, and Skills
Must have International Board of Heart Rhythm Examiners (IBHRE)
Possess strong cardiac device knowledge, and cardiac rhythm
Experience with analysis of Abbott, Boston Scientific, Biotronik, and Medtronic remote device
Demonstrates leadership ability
Strong patient education skills
Capable of working independently and demonstrating self-motivation.
Must be patient, empathetic, reliable and
Strong interpersonal and communication
Excellent leadership and documentation
Demonstrates professionalism in all interactions to create a positive
Adheres to the CRMS policy. Exudes confidence and a positive body
Understanding of all HIPAA regulations and the need to strictly adhere to
Prolonged periods sitting at a desk and working on a
Viewing monitors for long periods of time may cause eye
Freedom to get up and move from the workspace area as
Ability to use various office equipment such as copiers, fax machines,
We are an Equal Opportunity Employer and value diversity at our company. We do not discriminate on the basis of race, religion, gender identity or expression, color, national origin, sexual orientation, age, or any other characteristic protected by law.
If you are interested in learning more and think that you meet the required Experience and Qualifications, please send an email with your resume to Michele Hernandez at HR@cardiacrms.com
IBHRE Certification with experience in remote monitoring of implantable cardiac devices.
Cardiac RMS LLC is a clinical service partner with expertise in remote monitoring of patients who have a cardiac pacemaker, implantable cardiac defibrillator, implantable heart failure device, or implantable loop recorder. Our dedicated staff is passionate about delivering quality services every day. That quality is displayed by our dedication to high standards and personal interactions. We support hospitals and clinics, providing efficiencies and focus to deliver the care they strive to provide. Cardiac RMS is looking to hire IBHRE Certified clinicians to become an important part of our team.